Refund policy
Refund Policy
At Trapease, your satisfaction is our priority. We stand behind our products with a 30-Day Money-Back Guarantee.
30-Day Guarantee If you're not completely satisfied with your purchase, contact us within 30 days of receiving your order and we'll issue a full refund — no return required.
Eligible Refund Reasons
- Item arrived damaged or defective
- Item is not as described
- Item was lost in transit
- Significant quality issues
How to Request a Refund
- Email us at trapeasestore@gmail.com within 30 days of delivery
- Include your order number and a brief description of the issue
- For damaged or defective items, please attach a photo as evidence
- Once approved, your refund will be processed to your original payment method within 5–10 business days
Non-Refundable Situations
- Requests made after 30 days of delivery
- Change of mind after the item is in working condition as described
Questions? Contact us at trapeasestore@gmail.com — we're happy to help.